Frequently Asked Questions
The Household Words
The Household Words is a publishing house established to shed light on literature that deserves more attention and readership. We are devoted to 19th-century literature and its overlooked literary figures. We believe in the life-long partnership between art and literature over the centuries and aim to restore the reading experience to its former glory.
We are based in the United Arab Emirates, Dubai.
Our traditional means of creating and publishing our literary journals and books make Household Words unique. We are determined to get our readers to experience 19th-century journalism and literature. Our team are traditional artists who believe in the beauty of illustrating and designing by hand and with traditional tools.
You can always reach us via the official email info@householdwords.com.
Frequently Asked Questions
Customer Account
To create an account, click on the "Account" button on our website's homepage. Fill in your email address. Once submitted, you will get 6 digits code , paste it and account will be created.
To update your account information, log in to your account on our website and navigate to the "My Account" or "Account Settings" section. There, you can edit your personal details, shipping address, payment information, and preferences.
Send it to info@householdwords.com
Yes, you can place an order as a guest without creating an account. However, we recommend creating an account to enjoy features such as order tracking, faster checkout for future orders, and access to your order history.
Log in to your account and go to the "Order History" or "My Orders" section. Here, you will be able to view a list of your past orders, including order details, tracking information, and status updates.
Frequently Asked Questions
Placing Orders
To place an order, simply browse our products, select the item(s) you wish to purchase, add them to your cart, and proceed to the checkout page. Follow the prompts to enter your shipping and payment information, and click "Pay Now" to complete the process.
Certainly. Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the shipping carrier's website.
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, cancellation may not be possible.
Unfortunately, once an order is placed, we cannot add additional items to it. We recommend reviewing your cart carefully before proceeding to checkout to ensure all desired items are included. If you wish to purchase additional items, you can place a separate order.
f you need to make changes to your order, such as updating the item, quantity, or shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Frequently Asked Questions
Payment and Discounts
We accept major credit cards such as Visa, Mastercard, and American Express. Additionally, we offer the option to pay through Apple Pay for added convenience
Absolutely. We take the security of your personal information seriously. Our website uses SSL encryption to protect your credit card details during the checkout process
You can sign up for our newsletter or follow us on social media to stay updated on our latest offers.
As a security measure, we do not store your full credit card information on our servers. We only retain a token or reference to facilitate future transactions. Rest assured that your payment information is handled securely and in accordance with applicable data protection regulations.
Frequently Asked Questions
Postage, Delivery, and Return
We strive to process and ship orders within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to check if we deliver to your country and view the available shipping options.
The applicable taxes and customs fees will vary depending on your location and the products you purchase. During the checkout process, we will calculate and display any additional charges before you finalize your order.
Our return policy only applies to books and merchandise. If you are unsatisfied with the journal copy you received, don't hesitate to get in touch with us via info@householdwords.com to process your request and get a new copy if eligible.
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment. The tracking information is usually accessible through our website or by visiting the website of the shipping carrier.
Frequently Asked Questions
Term of Use, Privacy Policy & Cookie Policy
We apologize for any inconvenience caused. If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue promptly.
Yes, we take your privacy and security seriously. We have implemented measures to safeguard your personal information and ensure it remains confidential. We do not share your information with third parties unless necessary for order fulfillment or as required by law. For more details, please refer to our Privacy Policy.
The content on our website, including text, images, videos, and other materials, is protected by copyright and intellectual property laws. Unauthorized use of our content for personal or commercial purposes is prohibited. Please refer to our Terms of Use for more details on the permitted use of our content.
Our Cookie Policy explains that cookies are small text files that are stored on a user's device when they visit our website. We use cookies to enhance the user experience, analyze website traffic, and personalize content. Cookies also help us remember user preferences and settings for future visits.
We provide information in our Cookie Policy on how users can manage or disable cookies through their web browser settings. However, disabling certain cookies may affect the functionality and user experience of our website. We recommend reviewing our Cookie Policy for guidance on managing cookies
Mobile phone:
+971501692050
Email address:
info@householdwords.com
address:
Dubai, UAE